Service Agreement & Terms

1. Welcome & Overview

Welcome to the CleanMyPool family! We feel it's important to outline expectations in our partnership to ensure peak satisfaction all year round. Please read all of these terms so you can ensure we are the right fit for you.

These terms and conditions ensure that we can meet expectations as a team. CleanMyPool is Tampa Bay's trusted weekly pool maintenance service, serving homeowners across South Tampa, Westchase, Carrollwood, Lutz, and Wesley Chapel since 2017.

2. Weekly Service — What's Included

Every weekly service visit includes the following at no additional charge:

• ✅ Water analysis and chemical dosing
• ✅ Empty pump and skimmer baskets
• ✅ Brush and net the pool
• ✅ Repair recommendations
• ✅ Clean filter cartridge (monthly)
• ✅ Backwash DE filter (monthly)

Storm Cleanup / Extra Visits: Sometimes once-a-week service isn't enough. Vacation rentals and properties with high swim usage or a lot of debris may be required to have service twice a week. One-time additional cleans can be added to your service as well. Contact us for availability and rates.

Service Calls / Diagnosis: Occasionally issues evolve that are beyond the scope of weekly maintenance. If this occurs, one of our supervisors or repair technicians may be scheduled to visit your home. Any charges for diagnostic services are applied to the cost of the total repair. In the event that you choose not to proceed with the repair through us, a diagnosis fee will apply.

3. Pricing

Prices are per calendar month and cover all standard weekly visits within that month.

4. Billing

Our billing method is to charge your agreed-upon rate a few days prior to the beginning of the month, with payment being due by the first of the month.

• Card payments: A card must be kept on file for automatic monthly charges. This is required for card-paying customers.
• Check payments: Must be on auto-send from your banking institution, or paid quarterly in advance.

Prorated First Month

When service begins mid-month, your first invoice will be prorated based on the number of scheduled service visits remaining in that billing period. Your regular flat monthly rate takes effect at the start of the following month.

Start-Up Costs

Depending on the current condition of your pool at the time service begins, a one-time start-up fee may apply. Pools that require additional chemical treatment, algae remediation, debris removal, or equipment adjustments to bring them up to a maintainable baseline will be assessed accordingly. We will communicate any start-up costs to you before work begins and will not proceed without your approval.

5. Preventative Maintenance

Routine preventative maintenance is an important part of pool ownership. Filter cleanings and salt cell cleanings (if applicable) are critical to the upkeep of your pool and/or spa. We perform filter cleans on a scheduled basis and will send advance notice before scheduling.

These services are in addition to your regular maintenance and priced as follows:

6. Repairs

Minor Repairs (Under $75): Repairs that cost under $75 and affect the performance of your pool equipment or chemical dosing will be done without prior authorization. These minor fixes include O-rings, chlorine floaters, water levelers, replacement lids and baskets, and some vacuum repairs. We will handle these for less than it would cost you to go to the store yourself.

Larger Repairs (Over $75): Any repair exceeding $75 or requiring a labor charge will need your authorization before work begins. Our office team will contact you with options and a written estimate.

Delays in Authorization: Long delays in authorizing necessary repairs can result in the pool declining in quality. While we are willing to supplement a faulty system with extra work for a short period, we may need to adjust service rates or reconsider service if maintenance issues go unaddressed for an extended period.

To keep pricing as low as possible, deposits are required on repair and replacement jobs.

7. Gate Access & Locks

We understand that some homeowners need to keep their gates locked. We prefer combination locks or for the gate to be left unlocked on your service day. Keys can be tough to coordinate for repair visits and we may ask for your assistance with scheduled service visits.

8. Vacation Policy

Since we charge a flat monthly rate, we balance months that have 5 weeks by taking 4 scheduled skip weeks each year. You will be notified of all scheduled skip weeks in advance. If you would like an extra service stop during a skip week, please contact the office for availability and pricing.

9. Pool Covers

We are unable to remove or reapply pool covers on a customer's pool. We will remove hard covers off of small spas. In the event that a pool cover is on during our scheduled service stop, we will still perform a chemical check and basket inspection, but will not be able to complete full surface cleaning or modify the cover.

10. Water Level

Our technicians cannot turn on hoses without an automatic shut-off valve being present and functioning. Pool owners without this equipment will need to monitor their water level to ensure cleaning equipment can function all week.

Having the water level drop below the skimmer can cause equipment damage and the pool to turn green. If we arrive for service and the water level is too low to safely operate, we will turn off pool equipment and notify you. Depending on severity, we may not be able to complete a full service. Additional visits to reactivate equipment may be charged.

We can install an auto hose timer for $35.00 at your request. An invoice will be sent prior to installation.

11. Service Cancellation

We operate on a month-to-month basis with no long-term contracts. You may cancel at any time by calling, texting, or emailing us. To maintain this No-Contracts Policy for all customers, the following terms apply:

• Advance notice required: Cancellation requests must be received prior to the start of the following week to stop the next autopay charge. Requests received after autopay has processed will take effect at the end of that billing period — no additional charge will follow.
• No mid-month refunds: Monthly rates cover the full billing period. If service is cancelled mid-month or mid-week, no refund or credit will be issued for unused weeks or partial weeks remaining in the current billing cycle.
• No partial-week refunds: If service is discontinued partway through a service week, that week is considered rendered and no refund applies.

How to cancel: Call or text (813) 575-3535 or email cleanmypool.fl@gmail.com. Please include your name, service address, and your requested last service date.

In the event that we determine our service is not a good fit for your property, we will provide advance notice and can offer suggestions for other service providers.

12. Dogs & Pets

The pets of our customers are one of the best perks of the job! We are all animal lovers. We will ensure gates are secured so your pets remain safe. However, if a pet is not comfortable with our presence, we expect them to be indoors or away from all pool maintenance areas during service.

It is the homeowner's responsibility to keep our team safe from their pets. We send a text message alert when we're on the way and keep service on the same day every week unless advanced notice is provided. If we are unable to safely access the yard, service charges may still apply.

13. Conduct Policy

Although extremely rare, we do not allow any type of verbal abuse or harassment directed at our team. Team members are instructed to cease contact if any occurs. We understand the frustrations associated with unmet expectations or unexpected repair costs, and we make every attempt to take great care of our customers. Mutual respect is the only path to a successful resolution.

14. Our Service Commitment

We work hard to prevent the extreme turnover that many other companies in the industry face. Our team will know what your pool needs — or take the time to find out. Our goal is premium pool service delivered efficiently.

Our average service stop takes 10–15 minutes on larger pools, with smaller pools taking less time. We are not interested in delivering a clean pool for one day — we build a strong, functional system that keeps your pool looking great all week long. A fast service is a sign of a healthy, well-balanced pool.

Thank you and welcome to our family!